Refund and Returns Policy

At VapeHaven, we are committed to providing authentic products and a smooth shopping experience. Please read our policy carefully before placing your order.

🚚 Shipping Time

• Orders are processed within 1–3 business days.

• Estimated delivery time: 7–15 business days, depending on your location.

• Tracking details will be provided once your order has been dispatched.

Please note that delivery times may vary slightly due to customs clearance, public holidays, or courier delays.

🔒 Product Authenticity Guarantee

All vape devices sold by VapeHaven are sourced directly through official brand cooperation.

We work closely with brand manufacturers to ensure:

✔️ 100% genuine products
✔️ Factory-sealed packaging
✔️ Strict quality control before dispatch

We do not sell counterfeit or imitation products.

📦 Shipping Responsibility

From the moment your order leaves our warehouse until it is successfully delivered to you, we take full responsibility.

If your package is:

• Lost in transit

• Damaged during shipping

• Delayed due to courier issues

• Affected by unexpected shipping incidents

We will:

✔️ Offer a full refund
or
✔️ Resend your order at no additional cost

Your order security is our priority.

🔄 Returns Policy

Due to the nature of vape products and for hygiene reasons:

• Opened or used products cannot be returned.

• Returns are accepted only for unused, unopened items in original packaging.

• Return requests must be submitted within 7 days of delivery.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

❗ Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide:

• Order number

• Photos or video evidence

• Description of the issue

We will resolve the matter as quickly as possible.

💳 Refund Processing

• Approved refunds will be processed within 3–7 business days.

• Refunds will be issued to the original payment method.

• Processing time may vary depending on your bank or payment provider.

📲 Need Assistance?

If you have any questions regarding shipping, returns, or refunds, please contact us:

📱 WhatsApp: 👉 +852 4750 9086

📧 Email: [email protected]

We’re always here to help.