Refund and Returns Policy
At VapeHaven, we are committed to providing authentic products and a smooth shopping experience. Please read our policy carefully before placing your order.
🚚 Shipping Time
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Orders are processed within 1–3 business days.
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Estimated delivery time: 7–15 business days, depending on your location.
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Tracking details will be provided once your order has been dispatched.
Please note that delivery times may vary slightly due to customs clearance, public holidays, or courier delays.
🔒 Product Authenticity Guarantee
All vape devices sold by VapeHaven are sourced directly through official brand cooperation.
We work closely with brand manufacturers to ensure:
✔️ 100% genuine products
✔️ Factory-sealed packaging
✔️ Strict quality control before dispatch
We do not sell counterfeit or imitation products.
📦 Shipping Responsibility
From the moment your order leaves our warehouse until it is successfully delivered to you, we take full responsibility.
If your package is:
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Lost in transit
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Damaged during shipping
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Delayed due to courier issues
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Affected by unexpected shipping incidents
We will:
✔️ Offer a full refund
or
✔️ Resend your order at no additional cost
Your order security is our priority.
🔄 Returns Policy
Due to the nature of vape products and for hygiene reasons:
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Opened or used products cannot be returned.
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Returns are accepted only for unused, unopened items in original packaging.
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Return requests must be submitted within 7 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
❗ Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide:
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Order number
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Photos or video evidence
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Description of the issue
We will resolve the matter as quickly as possible.
💳 Refund Processing
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Approved refunds will be processed within 3–7 business days.
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Refunds will be issued to the original payment method.
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Processing time may vary depending on your bank or payment provider.
📲 Need Assistance?
If you have any questions regarding shipping, returns, or refunds, please contact us:
📱 WhatsApp: 👉 +852 4750 9086
📧 Email: [email protected]
We’re always here to help.
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