FQA

1️⃣ Product Information

Q1: What is the capacity of the Alibarbar Vape?

A: Each Alibarbar Vape provides up to 9000 puffs, delivering long-lasting performance and consistent flavour.

Q2: How many flavours are available?

A: We offer a wide range of flavours. Please visit the product category page for the latest flavour selection.

Q3: Is the Alibarbar Vape refillable?

A: No. Alibarbar Vape is designed as a disposable device for convenience and ease of use.

Q4: Do you sell other brands besides Alibarbar?

A: Yes. We also offer popular brands such as IGET and other reputable vape manufacturers. All products are sourced through official brand cooperation.

Q5: Are your products authentic?

A: Absolutely. All devices sold by Evape Club are:
✔️ 100% genuine
✔️ Factory-sealed
✔️ Sourced directly through brand partnerships

We do not sell counterfeit products.

2️⃣ Ordering & Shipping

Q6: How long does delivery take?

A: Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days, depending on your location.

Q7: Where are orders shipped from?

A: Orders are shipped directly from our fulfillment center to ensure efficient processing and safe packaging.

Q8: How can I track my order?

A: You can track your order using 17TRACK.
Simply enter your tracking number at: https://www.17track.net

If you need assistance, contact us anytime.

Q9: What if my package is lost or damaged?

A: From dispatch to delivery, we take full responsibility.

If your package is:

• Lost in transit

• Damaged during shipping

• Affected by courier issues

We will:
✔️ Resend your order
or
✔️ Provide a full refund

Your order is fully protected.

Q10: Do you offer Cash on Delivery (COD)?

A: No. We currently do not support Cash on Delivery.
All orders must be paid in full at checkout.

3️⃣ Discounts & Promotions

Q11: Are there bulk discounts available?

A: Yes!

• Buy 5 pieces → Get 3% OFF

• Buy 10 pieces → Get 5% OFF

Q12: How do I apply the discount?

A: Discounts are automatically applied at checkout when the required quantity is added to your cart.

Q13: Do you offer coupon codes?

A: Yes. We occasionally provide promotional codes through WhatsApp and special campaigns. Stay connected for updates.

4️⃣ Safety & Usage

Q14: Is the Alibarbar Vape safe to use?

A: Our products are manufactured using premium materials and undergo quality inspection before shipping.
For best experience, please use the device as instructed.

Q15: Is there an age restriction?

A: Yes. Our products are strictly intended for adults only. You must meet the legal age requirement in your region to purchase.

Q16: Can I travel with my vape device?

A: Vape devices are portable and travel-friendly.
However, airline and local regulations may vary. Please check rules before flying.

5️⃣ Payments

Q17: What payment methods do you accept?

A: We accept secure online payment methods at checkout.

If you are unable to use a credit card, you may contact us via WhatsApp for assistance with PayPal payment.

Q18: Is my payment secure?

A: Yes. Our checkout system uses secure encryption to protect your payment and personal information.

6️⃣ Returns & Support

Q19: What if I receive a defective product?

A: If you receive a defective item, please contact us within 48 hours of delivery with photos or videos.
We will arrange a replacement or refund.

Q20: Can I return an opened product?

A: For hygiene and safety reasons, opened or used products cannot be returned unless defective.

Q21: How can I contact customer support?

You can reach us anytime:

📱 WhatsApp:
👉+852 4750 9086

📧 Email: [email protected]

We aim to respond within 24 hours.