Shipping Policy

At VapeHaven, we are committed to delivering your order safely, securely, and efficiently.

🚚 Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Once dispatched, you will receive a tracking number via email.

• Please ensure your shipping address is accurate before completing your order.

⏳ Estimated Delivery Time

• Standard delivery time: 7–15 business days.

• Delivery times may vary depending on your location, courier conditions, or public holidays.

We always aim to deliver as quickly as possible while ensuring safe handling.

🔒 Authenticity & Quality Assurance

All vape products sold by VapeHaven are sourced directly through official brand cooperation.

We guarantee:

✔️ 100% genuine devices
✔️ Factory-sealed packaging
✔️ Strict inspection before shipment

We do not sell counterfeit or imitation products.

📦 Shipping Responsibility Guarantee

Your order is protected from dispatch until successful delivery.

If your package is:

• Lost in transit

• Damaged during shipping

• Affected by courier issues

• Delayed due to unexpected circumstances

We will:

✔️ Resend your order at no extra cost
or
✔️ Provide a full refund

Your satisfaction and security are our priority.

📍 Tracking Your Order

Once your order has been shipped, tracking information will be sent to your email.

If you experience any tracking delays or need assistance, please contact us and we will respond promptly.

📲 Contact Us

For any shipping-related questions:

📱 WhatsApp:👉+852 4750 9086

📧 Email: [email protected]

We are always happy to assist you.